What is Touchdown™

Touchdown™ is a cost-effective, real time management system for service delivery within buildings, a totally new collaborative solution to the problem of tracking job workflow across organisation boundaries.

The Touchdown™ system combines web systems, state-of-the-art smartphone applications, and NFC (Near Field Communications) contactless technology to build collaboration with tenants and service providers.

Touchdown™ is fully scalable – from single buildings to multi-site organisations, it is an independent, multi-lingual, multi-time zone global solution which can even work alongside existing legacy systems if required.

Improve service, increase speed and reduce costs!

Point & Click Job Requests

via web or mobile application giving full description of the problem and attaching photo if required.

Planned Maintenance

Easily set up from half hourly to annual visits, with or without specific task lists, with or without equipment asset details.

Real-time Job Progress

Built-in visibility on geographic maps of service provider presence on site. Dashboards provide complete management information. Missed planned visits easily identifiable.

On-Site Presence

NFC Plaques capture on-site presence and enable jobs to be updated whilst on site.

On-Site Compliance

Relevant Risk Assessments, Asbestos Information and Site Work Instructions delivered to service teams before starting work on site.

How It Works

How to Get Started

Simple! Sign up, pay your subscription fee and wait for your NFC plaques to be delivered (next day free delivery*). When your plaques arrive, just mount one of them on a wall inside the reception or main lobby of each of your buildings, register the details of each building in our easy-to-use Touchdown™ application, and you’re ready to go! All our software runs entirely in a web browser, so there is no need to install anything.

You will need to get all your Service Providers to register on the Touchdown platform. It is entirely free and can be done with the Service Provider Registration Form. Free web-based Call Centre application is included and Service Providers need an NFC compatible smartphone and a free mobile app**.

Subscription fees start from just £49 monthly*** and depend on the number of sites in your portfolio.

* Guaranteed next-day free delivery within the United Kingdom except off-shore islands; for other territories or more details check our Delivery Options.
** Most modern phones are NFC compatible, for a comprehensive list check here. A free app is available at Google Play and App Store.
*** Based on standard subscription payment for one site. Discounts available for multiple sites.

Touchdown™ Web Applications

Web-based Touchdown™ Management Application links buildings, service providers and end users. It can be operational within hours and provides all the facilities from inviting new service providers, assigning them to buildings and their equipment/locations, to scheduling planned maintenance. Reporting can include response times to reactive call outs, the meeting or otherwise of planned maintenance schedules and even “downtime” of equipment if Touchdown™ is also used to log breakdowns of equipment and reactive service requests. It can also be given to end users and tenants to report reactive requests via a separate mobile application enabling them to receive ETAs and updates to their requests and even to confirm completion of requests and their satisfaction with the service received. In some circumstances Touchdown™ can completely replace “help desks”.

The Service Providers receive a separate web-based application to view new requests, set ETA’s, see their planned visit schedule, missed visits, progress of service requests etc. This application is entirely free to use.

NFC plaques

NFC or Near Field Communications is a standard for communications between portable devices. These devices can pass data by putting them very close together… or even touching. When a Service Team log in on site they tap their smartphone to the NFC Plaque (or wave it over it) and the Touchdown™ system is immediately updated about their arrival on site. They are presented with the relevant risk assessment for their role and all the planned and reactive tasks assigned to them can now be addressed and updated. The tasks can then be updated as completed or new ETAs for completion provided by way of update.

Touchdown™ mobile application

Each individual working for a service provider simply downloads the free Touchdown™ mobile phone application and identifies which service provider they work for. Their individual credentials are then recorded centrally so they can be identified when they log into a building or building location operating the Touchdown™ solution.

Building managers or caretakers can also download the free Touchdown™ mobile phone application and identify which organisation they work for and be given access to all the information on the building(s) they are responsible for. Their individual credentials are then recorded centrally so they can be identified when they log job requests operating the Touchdown™ solution.

Pricing

The Touchdown™ solution is delivered in the form of a monthly subscription service. The base fee is just £39 per month and you must subscribe for at least one building for a further £10 per month. A discount will be applied depending on the number of buildings in your portfolio of up to 70% if you subscribe for 500 buildings.

Quickly check your price:

Number of buildings:

Monthly fee:

For more than 500 sites please contact us to discuss your requirements.

The Touchdown™ solution is very flexible – you can increase or decrease the number of buildings in your portfolio at any time, and you can also suspend your subscription – there are no hidden fees for switching, suspension or even cancellation of your subscription.

* Excluding VAT